March 25, 2020
Ancillary Coverages and the Novel Coronavirus (COVID-19)
We are closely monitoring activity around the novel coronavirus (COVID-19) and its impact on our members.
Our commitment: While the COVID-19 situation is ever-changing, our commitment to our customers remains the same. We are constantly working on their behalf and will continue to review and process ancillary insurance claims on an individual, claim-by-claim basis.
Our ancillary coverages include life, short- and long-term disability, accident, critical illness, vision and dental.
Informational materials: Materials are available to help answer questions and give general guidance around COVID-19 and our ancillary products.
Document |
Description |
Answers to various COVID-19 questions about our business readiness, products and services. When sharing the FAQ, also share the companion Leaves of Absence piece. |
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Our high-level, general positioning on COVID-19 includes a Support and Resources hotline. |
Coronavirus support and resources hotline for all ancillary customers*: To provide additional support and peace of mind, we are offering a special Support and Resources Hotline at 844-244-7657. All our ancillary clients can use this new Employee Assistance Hotline from ComPsych® and the Coronavirus Digital Toolkit 
at no extra charge.
Customers who have our Disability Resource Services can access additional support resources through ComPsych at GuidanceResources.com or by calling their designated toll-free number.
Questions and more information: As we all know, this is a very fluid situation and things are changing quickly. We will do our best to keep you updated and share pertinent information as it becomes available.
*Disability Resource Services and GuidanceResources® Online are offered and administered by ComPsych® Corporation. ComPsych® Corporation is an independent organization that does not provide Blue Cross and Blue Shield of Texas or Dearborn Life Insurance Company products or services.
Insurance products issued by Dearborn Life Insurance Company, 701 E. 22nd St. Suite 300, Lombard, IL 60148. Blue Cross and Blue Shield of Texas is the trade name of Dearborn Life Insurance Company, an independent licensee of the Blue Cross and Blue Shield Association. BLUE CROSS®, BLUE SHIELD® and the Cross and Shield Symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.
