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NOTICES & ANNOUNCEMENTS |
Language Line Supports Cultural Competence
Using a “language line” improves communication between providers and patients. As such, we offer translation services for hundreds of languages to providers and members for free. Learn which number(s) to call and how the service works. |
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BEHAVIORAL HEALTH |
Reminder: New Enhancements for Behavioral Health Prior Authorizations
Just a reminder that we are making enhancements to our Behavioral Health request and review processes for some commercial members. Read our previous article for details on these ongoing enhancements.
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CLAIMS & ELIGIBILITY |
Introducing Claim Reconsideration Requests via Availity® Essentials
Through Availity, there’s a new convenient way to submit claim reconsideration requests, which are requests to review and/or reevaluate claims that have been finalized. Please begin using the new method now. |
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Fee Schedule Updates
Reimbursement changes and updates for commercial HMO and PPO practitioners are posted on the BCBSTX website under the “Reimbursement Schedules and Related Information” / Professional Schedules section.
- Changes resulting in a decrease will not become effective before (at least) 90 days from the posting date. The specific effective date will be noted for each change. To view this information, visit the General Reimbursement Information section on the BCBSTX provider website.
- The Drug CPT®/HCPCS fee schedule is updated quarterly on March 1, June 1, Sept. 1 and Dec. 1 each year.
- The National Drug Code fee schedule is updated monthly.
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Reminders
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CLINICAL RESOURCES |
Clinical Payment and Coding Policy Updates
Our website’s Clinical Payment and Coding Policies describe payment rules and methodologies for CPT, HCPCS and ICD-10 coding for claims submitted as covered services. This information is a resource for our payment policies and does not address all reimbursement-related issues. We may add and modify clinical payment and coding policies. The following policies were added or updated:
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Reminder
- Updates to Clinical Practice and Preventive Care Guidelines
We’ve updated our Clinical Practice Guidelines and Preventive Care Guidelines. They help direct our quality and health management programs and improve member care. They may help guide your decision-making as you care for our members. We update them no less than every two years or when new significant findings or major advancements in evidence-based care are established.
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EDUCATION & REFERENCE |
Join Us for a Webinar on Coding for Vascular Disease
Attend one of two webinars – this month or next – on coding and guidelines for vascular disease. The webinar is free to providers and coding professionals. |
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HEALTH & WELLNESS |
To support quality care, we provide information to providers and members to encourage discussions on health topics. Watch for more about health care quality in our website’s News and Updates section and our Delivering Quality Care web page. |
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Coordinating Care After Hospital Discharge Reduces the Chances of Readmission
After an inpatient hospital stay, it’s important for hospital teams to coordinate care after discharge with primary care providers. In this article, we provide tips to close gaps in care after discharge. |
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Overcoming Barriers to Colorectal Cancer Screenings
This is the third article in a four-part series about colorectal cancer screenings and addresses patient concerns, like embarrassment about bowel functions and tests that involve stool collection. |
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MEDICAID |
Access all 2023 news and updates for BCBSTX Medicaid (STAR), STAR Kids and CHIP Providers. Highlights include:
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MEDICARE ADVANTAGE PLANS |
Behavioral Health Mid-Level Fee Schedule Changes
Applies to: Blue Cross Medicare Advantage (PPO)SM, Blue Cross Medicare Advantage (HMO)SM and Blue Cross Medicare Advantage Dual Care (HMO SNP)SM
Effective Jan. 1, 2024, mid-level providers will see higher reimbursement rates for certain behavioral health services. |
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Category Removals from eviCore® and Other Updates to Prior Authorization Codes
Effective Jan. 1, 2024, we are changing our prior authorization requirements for Medicare members to reflect new, replaced or removed codes. |
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Medicare Advantage Members to Transition to BCBSTX Kidney Care Program
In January, we’re launching a specialized care coordination program for eligible Blue Cross Medicare Advantage (PPO) and Blue Cross Medicare Advantage (HMO) members who have chronic or end-stage kidney disease. Our Kidney Care Program will replace the Somatus kidney care program. |
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Medicare Advantage Behavioral Health Services Update
Applies to: Blue Cross Medicare Advantage (HMO) and Blue Cross Medicare Advantage Dual Care (HMO SNP)
Effective Jan. 1, 2024, we’ll no longer contract with Magellan® for behavioral health services. This article has important details about the transition and contracting opportunities, and a reference guide with contacts and resources.
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2024 Blue Cross Medicare AdvantageSM Expansion Service Areas
Effective Jan. 1, 2024, our Blue Cross Medicare Advantage (PPO), Blue Cross Medicare Advantage (HMO) and Blue Cross Medicare Advantage Dual Care (HMO SNP) networks are expanding across Texas. The expansion continues to build on strong networks already in place in Texas and is part of our commitment to providing members with access to affordable health care. |
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Survey Assesses Medicare Advantage Members’ Health Outcomes
The Centers for Medicare & Medicaid Services (CMS) sends a Health Outcomes Survey (HOS) to a sample of our members from August through November. The survey asks members in Blue Cross Medicare Advantage and prescription drug plans to rate their last six months of care. If you get questions from members who have received the survey, please encourage them to respond. The survey covers health care topics our members may discuss with you, such as:
- Maintaining or improving physical health, including managing pain and exercise habits
- Maintaining or improving mental health, including energy levels, mood swings and sleeping habits
- Preventing falls
HOS results identify opportunities to improve health care plans. Results also affect the CMS Star Ratings, which rate Medicare Advantage plans on a scale from one to five stars. Our goal is to achieve the highest possible Star rating for our plans.
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NETWORK PARTICIPATION |
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Reminder
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PHARMACY |
Pharmacy Program Quarterly Update, Part 2: Changes Effective Oct. 1, 2023
Review important pharmacy benefit reminders, drug list and dispensing limit changes, and Utilization Management program changes. |
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PRIOR AUTHORIZATION |
Musculoskeletal, Cardiology Expansion and Other Prior Authorization Code Changes for Commercial Members
Effective Jan. 1, 2024, we’ll update our lists of codes requiring prior authorization to reflect new, replaced or removed codes. |
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Reminders
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Regulatory & Requirements
This section includes additional items related to regulatory requirements and operational processes to assist provider offices with servicing our members. Access this month’s articles.
We are required to provide certain notices in all published correspondence with health care providers. For the latest updates, visit the News and Updates section on the BCBSTX provider website.
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Printable PDF
View a printable PDF of the non‑Medicaid information in this newsletter.
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File is in portable document format (PDF). To view this file, you may need to install a PDF reader program. Most PDF readers are a free download. One option is Adobe® Reader® which has a built-in screen reader. You can download other tools and learn more about accessibility at adobe.com .
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Blue Cross and Blue Shield of Texas, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association
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