Language Line helps overcome communication barriers

BlueCross BlueShield of Illinois
space gif

Blue Review

For Providers

November 2023

 
 

NOTICES & ANNOUNCEMENTS

Language Line Supports Cultural Competence

Using a “language line” improves communication between providers and patients. As such, we offer translation services for hundreds of languages to providers and members for free. Learn which number(s) to call and how the service works.

Read More
spacer
 

BEHAVIORAL HEALTH

Reminder: New Enhancements for Behavioral Health Prior Authorizations

Just a reminder that we are making enhancements to our Behavioral Health request and review processes for some commercial members. Read our previous article for details on these ongoing enhancements.


spacer
 

CLAIMS & ELIGIBILITY

Introducing Claim Reconsideration Requests via Availity® Essentials

Through Availity, there’s a new convenient way to submit claim reconsideration requests, which are requests to review and/or reevaluate claims that have been finalized. Please begin using the new method now.

Read More

Fee Schedule Updates

Reimbursement changes and updates for commercial HMO and PPO practitioners are posted on the BCBSTX website under the “Reimbursement Schedules and Related Information” / Professional Schedules section.

  • Changes resulting in a decrease will not become effective before (at least) 90 days from the posting date. The specific effective date will be noted for each change. To view this information, visit the General Reimbursement Information section on the BCBSTX provider website.
  • The Drug CPT®/HCPCS fee schedule is updated quarterly on March 1, June 1, Sept. 1 and Dec. 1 each year.
  • The National Drug Code fee schedule is updated monthly.
Calendar

Reminders

spacer
 

CLINICAL RESOURCES

Clinical Payment and Coding Policy Updates

Our website’s Clinical Payment and Coding Policies describe payment rules and methodologies for CPT, HCPCS and ICD-10 coding for claims submitted as covered services. This information is a resource for our payment policies and does not address all reimbursement-related issues. We may add and modify clinical payment and coding policies. The following policies were added or updated:

Calendar

Reminder

  • Updates to Clinical Practice and Preventive Care Guidelines
    We’ve updated our Clinical Practice Guidelines and Preventive Care Guidelines. They help direct our quality and health management programs and improve member care. They may help guide your decision-making as you care for our members. We update them no less than every two years or when new significant findings or major advancements in evidence-based care are established.
spacer
 

EDUCATION & REFERENCE

Join Us for a Webinar on Coding for Vascular Disease

Attend one of two webinars – this month or next – on coding and guidelines for vascular disease. The webinar is free to providers and coding professionals.

Read More
spacer
 

HEALTH & WELLNESS

To support quality care, we provide information to providers and members to encourage discussions on health topics. Watch for more about health care quality in our website’s News and Updates section and our Delivering Quality Care web page.


Coordinating Care After Hospital Discharge Reduces the Chances of Readmission

After an inpatient hospital stay, it’s important for hospital teams to coordinate care after discharge with primary care providers. In this article, we provide tips to close gaps in care after discharge.

Read More

Overcoming Barriers to Colorectal Cancer Screenings

This is the third article in a four-part series about colorectal cancer screenings and addresses patient concerns, like embarrassment about bowel functions and tests that involve stool collection.

Read More
spacer

MEDICAID

Access all 2023 news and updates for BCBSTX Medicaid (STAR), STAR Kids and CHIP Providers. Highlights include:

spacer
 

MEDICARE ADVANTAGE PLANS

Behavioral Health Mid-Level Fee Schedule Changes

Applies to: Blue Cross Medicare Advantage (PPO)SM, Blue Cross Medicare Advantage (HMO)SM and Blue Cross Medicare Advantage Dual Care (HMO SNP)SM
Effective Jan. 1, 2024, mid-level providers will see higher reimbursement rates for certain behavioral health services.

Read More

Category Removals from eviCore® and Other Updates to Prior Authorization Codes

Effective Jan. 1, 2024, we are changing our prior authorization requirements for Medicare members to reflect new, replaced or removed codes.

Read More

Medicare Advantage Members to Transition to BCBSTX Kidney Care Program

In January, we’re launching a specialized care coordination program for eligible Blue Cross Medicare Advantage (PPO) and Blue Cross Medicare Advantage (HMO) members who have chronic or end-stage kidney disease. Our Kidney Care Program will replace the Somatus kidney care program.

Read More

Medicare Advantage Behavioral Health Services Update

Applies to: Blue Cross Medicare Advantage (HMO) and Blue Cross Medicare Advantage Dual Care (HMO SNP)
Effective Jan. 1, 2024, we’ll no longer contract with Magellan® for behavioral health services. This article has important details about the transition and contracting opportunities, and a reference guide with contacts and resources.

Read More

2024 Blue Cross Medicare AdvantageSM Expansion Service Areas

Effective Jan. 1, 2024, our Blue Cross Medicare Advantage (PPO), Blue Cross Medicare Advantage (HMO) and Blue Cross Medicare Advantage Dual Care (HMO SNP) networks are expanding across Texas. The expansion continues to build on strong networks already in place in Texas and is part of our commitment to providing members with access to affordable health care.

Read More

Survey Assesses Medicare Advantage Members’ Health Outcomes

The Centers for Medicare & Medicaid Services (CMS) sends a Health Outcomes Survey (HOS)Leaving Site Icon to a sample of our members from August through November. The survey asks members in Blue Cross Medicare Advantage and prescription drug plans to rate their last six months of care. If you get questions from members who have received the survey, please encourage them to respond. The survey covers health care topics our members may discuss with you, such as:

  • Maintaining or improving physical health, including managing pain and exercise habits
  • Maintaining or improving mental health, including energy levels, mood swings and sleeping habits
  • Preventing falls

HOS results identify opportunities to improve health care plans. Results also affect the CMS Star RatingsLeaving Site Icon, which rate Medicare Advantage plans on a scale from one to five stars. Our goal is to achieve the highest possible Star rating for our plans.

spacer
 

NETWORK PARTICIPATION

Calendar

Reminder

spacer
 

PHARMACY

Pharmacy Program Quarterly Update, Part 2: Changes Effective Oct. 1, 2023

Review important pharmacy benefit reminders, drug list and dispensing limit changes, and Utilization Management program changes.

Read MoreAdobe Acrobat
spacer
 

PRIOR AUTHORIZATION

Musculoskeletal, Cardiology Expansion and Other Prior Authorization Code Changes for Commercial Members

Effective Jan. 1, 2024, we’ll update our lists of codes requiring prior authorization to reflect new, replaced or removed codes.

Read More

Calendar

Reminders

spacer
gears

Regulatory & Requirements

This section includes additional items related to regulatory requirements and operational processes to assist provider offices with servicing our members. Access this month’s articlesAdobe Acrobat.

We are required to provide certain notices in all published correspondence with health care providers. For the latest updates, visit the News and Updates section on the BCBSTX provider website.

spacer
Computer Monitor

Printable PDF

View a printable PDFAdobe Acrobat of the non‑Medicaid information in this newsletter.

spacer
phone

Contact Us

View our quick directory of contacts for BCBSTX.

spacer
checkbox

Verify and Update Your Information

Verify your directory information every 90 days. Use the Provider Data Management feature on Availity® or our Demographic Change Form. You can also use this form to submit email addresses for you and your staff to receive the Blue Review each month.

spacer
bcbstx.com/provider
spacer