How to Submit Photos for UM Requests

BlueCross BlueShield of Texas
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Blue Review

For Providers

December 2024

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BEHAVIORAL HEALTH

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Reminder

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CLAIMS & ELIGIBILITY

Prior Authorization Code Updates for Medicare Members, Effective Jan. 1, 2025

We’re changing prior authorization requirements for Blue Cross Medicare Advantage members to reflect new, replaced or removed codes, including:

  • Removal of medical oncology and supportive care codes previously reviewed by eviCore®
  • Medical oncology drug codes previously reviewed by eviCore to be reviewed by BCBSTX
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Reminder: Medical Transportation Utilization Management Via Alacura Effective Jan. 1, 2025

Review information related to medical transportation prior authorization and recommended clinical review via Alacura effective Jan. 1. Register for free training sessions.

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Notification of Annual Benefit Updates

BCBSTX annually updates member files with benefit changes. As always, we encourage you to obtain your eligibility and benefit information using Availity® or your preferred electronic vendor. In the event you need to contact BCBSTX Provider Customer Service, please recognize that hold times may be longer than normal at the beginning of the year. Deferring eligibility and benefit information requests to a later date is appreciated for patients who are not scheduled for appointments.


Clinical Payment and Coding Policy Updates

Our website’s Clinical Payment and Coding Policies describe payment rules and methodologies for CPT®, HCPCS and ICD-10 coding for claims submitted as covered services. This information is a resource for our payment policies and does not address all reimbursement-related issues. We may add and modify clinical payment and coding policies. The following policies were added or updated:


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EDUCATION & REFERENCE

SmartRx Assist Changes Its Name to HelpScript

SmartRX will notice a name change to HelpScript, which is a pharmaceutical manufacturer copay assistance program.

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MEDICARE ADVANTAGE PLANS

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MEDICAID

Access all 2023 and 2024 news and updates for BCBSTX Medicaid (STAR), STAR Kids and CHIP providers.

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NETWORK PARTICIPATION

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PHARMACY

Pharmacy Program Quarterly Update Changes Effective Jan. 1, 2025 – Part 1

Review important pharmacy benefit reminders, drug list and dispensing limit changes, and Utilization Management program changes.

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STANDARDS & REQUIREMENTS

Follow CMS Guidelines for Appointment Wait Time Standards

It’s important to adhere to appointment “wait time” standards set by CMS so our members are provided timely access to medical care.

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UTILIZATION MANAGEMENT

How to Submit Photos to Accompany Prior Authorization or Recommended Clinical Review Requests

Learn how to submit useable photos through our electronic or paper utilization management process.

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Regulatory & Requirements

This section includes additional items related to regulatory requirements and operational processes to assist provider offices with servicing our members. Access this month’s articlesAdobe Acrobat.

We are required to provide certain notices in all published correspondence with health care providers. For the latest updates, visit the News and Updates section on the BCBSTX provider website.

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Printable PDF

View a printable PDFAdobe Acrobat of the non‑Medicaid information in this newsletter.

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Contact Us

View our quick directory of contacts for BCBSTX.

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Verify and Update Your Information

Verify your directory information every 90 days. Use the Provider Data Management feature on Availity® or our Demographic Change Form. You can also use this form to submit email addresses for you and your staff to receive the Blue Review each month.

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