March 31, 2021
‘My Benefits’ – A New Online Solution for Members’ Disability Claims
Now Blue Cross and Blue Shield of Texas (BCBSTX) members can submit and manage their disability claims online through My Benefits, a new self-service tool.
Why this matters: My Benefits offers the most secure and convenient experience for members to submit and manage their disability claims.
Available 24 hours a day, My Benefits provides members with:
- A faster claim decision
- Quicker status updates
- More peace of mind
How it works:
- Members can create a My Benefits account at ancillary.bcbstx.com.
- After creating a My Benefits account, members can submit a new short-term disability (STD) claim, link to existing disability claims, access and review their claim documents. They can also upload supporting documents, track the status of their disability claims, and review their payment history.
- Members should initiate their claims via My Benefits before their employer submits any supporting documentation.
- In addition to submitting claims via My Benefits, members still have the option to submit their STD claims online without creating an account, and by email, fax, mail and phone.
Download the My Benefits flier 
to share with your clients.
If you have questions, please contact your BCBSTX ancillary representative.
