May 3, 2023
Expanding Access to Mental Health Care with ‘Headway’
Applies to all groups
The situation: It is essential for members to receive mental health care when they need it. But 70% of therapists don’t accept insurance*. Many of these are individual or small practices that don’t have the staff to handle appointment setting, claims and billing on top of caring for patients.
The impact: Without affordable access that network agreements provide, many people opt to go without treatment rather than pay high out-of-network prices.
The resolution: To help more of our members access mental health services, we’ve added the behavioral health provider group Headway to most networks in Texas, including:
- Blue Choice PPOSM
- Blue High Performance Network®
- Blue Essentials HMOSM
- Blue PremierSM
- Blue Cross Medicare Advantage (PPO)SM
Headway’s platform connects patients with therapists and provides administrative support to therapists who don’t typically accept insurance.
Easy Access
- Headway’s website shows available appointments and lets members schedule both virtual and in-person visits.
- Members can see cost estimates for their Blue Cross and Blue Shield of Texas benefits prior to booking an appointment.
Engaged Provider Network
- 3,300 Texas providers
- 20,000+ providers in 15 states and growing
Quality Care, Quickly
- 4.6 average days to care
- 34% average improvement in clinical scores in the first 30 days
Members can book a therapist now at headway.co/m/bcbstx. 
*Source: Headway survey, 2018
