Jan. 8, 2025
Not so Passive: Next Steps for Passive Renewals
Even if a member isn’t making changes to their Blue Cross and Blue Shield of Texas coverage, they need to make their first payment for 2025 coverage to take effect.
If a member visits a provider or pharmacy before the January payment is made, they may have to pay in full up front, or the claim may be denied.
How You Can Help Nudge Passive Renewals
You can be a hero by making sure your clients start the year right with active health care coverage. Reach out to the passive renewals in your book of business who haven’t yet made a payment. The “Premiums & Payments” page at IFMSalesToolkit.com offers the following easy ways to make a payment:
Once payment is made, just like that — snap! — you have a satisfied client who can visit the doctor or pharmacy with confidence they have health care coverage.
