Your Client Signed Up for a Health Plan, Now What? | Blue Cross and Blue Shield of Texas

Jan. 15, 2025

Your Client Signed Up for a Health Plan, Now What?

Your clients must take a few steps to make a new health plan they’ve selected official, and they may turn to you for guidance. To cut down on repetitive phone calls to you and our call centers, we have a website that explains your clients’ “next steps” after enrolling.

The page covers frequently asked questions such as:

How to track application status
How to make the first payment
How to select a Primary Care Provider
How to sign up for Blue Access for Members^SM
How to download the mobile app
How to enroll in Auto Bill Pay

Key Features:

A “What to Expect” section using an easy-to-understand timeline
Links to all sites required for effectuating coverage
Benefit guides

Along with the website, you can send a matching flier that can be used on-the-go or an informative video.

News from the Blues

for Producers^SM

News from the Blues

for ProducersSM

for Producers^SM