Page 13 - 2020 Summer Enrollment

BCBSTX Personal Health Assistants
Call a BCBSTX Personal Health Assistant toll-free at (800) 252-8039, Monday – Friday 7 a.m. – 7 p.m. and Saturday 7 a.m. – 3 p.m. CT. BCBSTX Personal Health Assistants are here to help you understand and use your health plan benefits. They can:
∙ answer questions about medical and mental health benefits,
∙ assist with prior authorizations and referrals,
∙ provide information about programs and benefits available to you,
∙ help you locate an in-network provider,
∙ explain health care costs and
options for care,
∙ provide you with cost
estimates for services,
∙ help you shop for cost-
effective providers and earn
HealthSelectShoppERS rewards,
∙ schedule or cancel
doctor’s appointments,
∙ help you use self-service tools and
∙ connect you to other resources.
24/7 Nurseline
If you’re not sure where to go for care, call the 24/7 Nurseline and speak with a registered nurse toll-free at (800) 581-0368. Call any time, any day of the year.1
24/7 HealthSelect Mental Health Support Line
Call the 24/7 HealthSelect Mental Health Support Line at (800) 252-8039 to talk with a counselor about mental health or substance use issues. You can get help with a mental health or substance use issue, any time.
Medical ID Card
Your medical ID card is very important. Always take it with you when you get health care services. Your provider will need it to look up your benefits and what you may owe for the visit.
You will receive a separate ID card for pharmacy benefits from your prescription drug benefits plan administrator. You need to use this ID card when you pay for prescriptions at the pharmacy.
1 For medical emergencies, call 911. BCBSTX Personal Health Assistants and the 24/7 Nurseline are not substitutes for a doctor’s care. Talk to your doctor about any health questions or concerns.
Sam wonders if his
HealthSelect medical benefits offer any help, so he visits www.healthselectoftexas.com and sees that he has options for mental health care.
Sam has been struggling with stress lately. His wife lost her job, and finances are really tight. He needs someone to talk to but doesn’t know where to turn.
Sam can make an in-office appointment with an in-network mental health care provider or schedule a Virtual Visit from his home or office.
Sam thinks a mental health Virtual Visit will be a more convenient option. He registers online and schedules a Virtual Visit with a mental health provider.
Call a BCBSTX Personal Health Assistant toll-free at (800) 252-8039, Monday - Friday 7 a.m. - 7 p.m. and Saturday 7 a.m. - 3 p.m. CT 13