Page 13 - 2021 Summer Enrollment

24/7 Nurseline
If you’re not sure where to go for care, call the 24/7 Nurseline and speak with a registered nurse toll-free at (800) 581-0368. Call any time, any day of the year.1
24/7 HealthSelect Mental Health Support Line
You can get help with a mental health or substance use issue 24 hours a day, seven days a week. If you or your covered dependent are in a crisis situation, call (800) 252-8039 (TTY:711); the same number you call for medical and mental health benefits questions.
Medical ID Card
BCBSTX Personal Health Assistants
Call a BCBSTX Personal Health Assistant toll-free at (800)252-8039(TTY:711),Monday–Friday,7a.m.–7p.m. and Saturday, 7 a.m. – 3 p.m. CT.1 BCBSTX Personal Health Assistants are here to help you understand and use your health plan benefits. They can:
∙ answer questions about medical and mental health benefits,
∙ assist with prior authorizations and referrals,
∙ provide information about programs and benefits
available to you,
∙ help you locate an in-network provider,
∙ explain health care costs and options for care,
Your medical ID card is very important. Always take ∙
provide you with cost estimates for services,
it with you when you get health care services. Your provider will need it to look up your benefits and what you may owe for the visit.
∙ help you shop for cost-effective providers and earn HealthSelectShoppERS rewards,
∙ schedule or cancel doctor’s appointments, help you use self-
service tools and
connect you to other resources.
You should have a separate ID card for pharmacy benefits from your prescription drug benefits plan administrator. You need to use this ID card when you ∙ pay for prescriptions at the pharmacy.
∙
1 For medical emergencies, call 911. BCBSTX Personal Health Assistants and the 24/7 Nurseline are not substitutes for a doctor’s care. Talk to your doctor about any health questions or concerns.
Merediths’ Journey
Meredith has been feeling down lately. Feelings of isolation and loneliness are getting to her, and she needs someone to talk to.
She sees that as a HealthSelect of Texas participant, she has access to mental health Virtual Visits from the safety of her home at no cost to her. She chooses one of the vendors available and makes an appointment.
A week later, she has her first virtual appointment with a licensed mental health professional. The session is just like an in-office appointment , but Meredith is able to meet with the provider through online video.
Meredith continues to attend regular virtual appointments, and with the help of her therapist, she is able to start feeling like herself again.
13 Call a BCBSTX Personal Health Assistant toll-free at (800) 252-8039 (TTY:711), Monday - Friday 7 a.m. - 7 p.m. and Saturday 7 a.m. - 3 p.m. CT Find Resources