Ancillary Coverages and the Novel Coronavirus (COVID-19)
Our commitment: While the COVID-19 situation is ever-changing, our commitment to our customers remains the same. We are constantly working on their behalf and will continue to review and process ancillary insurance claims on an individual, claim-by-claim basis.
Our ancillary coverages include life, short- and long-term disability, accident, critical illness, vision and dental.
Informational materials and resources hotlines: Materials are available to help answer questions and give general guidance around COVID-19 and our ancillary products.Additional support and resources hotline are available for all ancillary customers.
BenefitWallet COVID-19 Employer and Member Outreach
BenefitWallet communicated its COVID-19 updates to employers and began account holder outreach last week. See the full notice delivered to employers on March 18.
BenefitWallet Service Center Hours: Effective Thursday, March 19, the hours of operation for the BenefitWallet Service Center changed to Monday-Friday, 9 a.m. to 5:30 p.m. CT.
Self-Service Options: BenefitWallet account holders can avoid longer-than-average Service Center wait times by using the self-service options available through mybenefitwallet.com or the mobile app.
Debit Card Usage: Account holders with debit cards should use them for all eligible purchases. This is especially important for members with an FSA and/or HRA. Most BenefitWallet debit card purchases are automatically processed at the point of sale and won’t require any further action from the member. This can help mitigate any claim processing delays that may occur during this time.
News from the Blues
Small Group Renewal Kit; Due Dates for Renewal Paperwork
Check out our Small Group (1-50) Renewal Kit for all the tips, tools, forms, paperwork deadlines and product information you need to renew your small groups.
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Blue Cross and Blue Shield of Texas, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association