Page 65 - Demo

Complaints filed directly with the Secretary must: (1) be in writing; (2) contain the name of the entity against which the complaint is lodged; (3) describe the relevant problems; and (4) be filed within 180 days of the time you became or should have become aware of the problem. Finally, you may send a written complaint to: Texas Office of the Attorney General PO Box 12548 Austin, Texas, 78711-2548 1-800-806-2092TRS will not penalize or in any other way retaliate against you if you file a complaint. More information Please contact the Privacy Officer in writing, at the following address, if you have any questions about the privacy practices described in this notice or how to file a complaint. Privacy Officer Teacher Retirement System of Texas P.O. Box 149676Austin, Texas 78714 If you want more information about this notice or how to exercise your rights, please contact the TRS Telephone Counseling Center at 1-800-223-8778. For the Hearing Impaired: Dial Relay Texas 711.NOTICE OF NON-DISCRIMINATION AND AVAILABILITY OF LANGUAGE ASSISTANCE SERVICES DISCRIMINATION IS AGAINST THE LAW The Teacher Retirement System of Texas complies with applicable Federal civil rights laws and does not discriminate or exclude people based on race, color, national origin, age, disability or sex. TRS provides free aids and services, such as: written information in other formats (large print, audio, accessible electronic formats, other formats), qualified interpreters (including sign language interpreters), and written information in other languages. If you need these services, call 1-888-237-6762 (TTY: 711). If you believe that TRS has failed to provide these services or discriminated in another way based on race, color, national origin, age, disability or sex, you can file a grievance in person or by mail, fax or email: MAIL: Section 1557 Coordinator, P.O. Box 149676Austin, Texas 78714FAX: 1-512-542-6575EMAIL: section1557coordinator@trs.texas.govYou can also file a civil rights complaint with the U.S. Department of Health and Human Services online, by mail or by phone at: ONLINE: www.ocrportal.hhs.gov/ocr/portal/lobby.jsfMAIL: U.S. Department of Health and Human Services, 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, D.C. 20201PHONE: 1-800-368-1019, 1-800-537-7697 (TDD)www.bcbstx.com/trsactivecare 65