December 2019

How Providers Can Improve Patient Satisfaction Scores

BCBSTX uses CAHPS survey results to identify opportunities for providers to improve patient satisfaction. Review results and the actions you can take to improve satisfaction scores.

Texas Department of State Health Services (DSHS) Laboratory Web Portal Shutdown

Since Oct. 25, parts of the DSHS Laboratory Web Portal have been unavailable. Until the site has been restored, providers will receive reports via mail. Instructions are included on how to receive reports via fax.

EVV Training Modules Available

The Texas Health and Human Services Commission (HHSC) has developed an EVV toolkit to help with the expansion of EVV due to the 21st Century Cures Acts. All training toolkits can be found on Blue Cross and Blue Shield of Texas’ (BCBSTX’s) EVV web page.

HHSC Notifications — Stay in the Know!

Make sure you’re periodically reviewing the Texas HHSC website for new notices about EVV that you should be aware of. You can also read the most recent EVV updates on BCBSTX’s EVV web page.

Health Tips to Share

Help your patients live a healthier life by sharing relevant wellness information with them. You can print individual articles, or point your patients to the websites so they can review topics that interest them. Anyone can access the websites; no login required.

Connect invites users to get answers, share information and gain knowledge on topics like well-being and health coverage through blogs, videos and articles. Participants can create a profile and like posts, add their opinions in the comments and subscribe to content they’re interested in. Spanish content is available.