Page 6 - Demo

Have you ever had a question about benefits, claims or bills? It can be frustrating not knowing where to turn. We%u2019re here to make it easy. Just call a PHGPHGs are your plan experts. They can help you with anything and everything you need to know about your health plan and benefits. They%u2019re available around the clock every day to help you. When you call the number on the back of your ID card, it%u2019s a PHG who answers. Here%u2019s what they can do for you:%u2022 find an in-network provider or facility%u2022 schedule appointments%u2022 compare costs and provide estimates for treatments and procedures%u2022 tell you the status of a claim%u2022 explain how your benefits work for specific services or treatments%u2022 connect you to a Health Advisor or a Mental Health PHG%u2022 help you sign up for wellness programs%u2022 show you how to use Provider Finder%u00ae, the BCBSTX App and BAM%u2022 show you how to use the tools that come with your plan%u2022 transition of care (the movement of a patient from one setting of care to another, or one plan to another) %u2022 explain your prescription drug benefits%u2022 and more!If you have a question about anything in this Resource Guide, a PHG has the answer.Call a PHG 24/7 at 1-866-355-5999Chat through the BCBSTX App, available in the Apple App Store and Google Play Store.Personal Health Guides6 www.bcbstx.com/trsactivecare