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%u2022 The Right to Correct or Update Your Protected Health Information. If you believe there is a mistake in your protected health information or that a piece of important health information is missing, you can ask TRS to correct or add the information. You must request the correction or addition in writing. Your letter must tell TRS what you think is wrong and why you think it is wrong. TRS will respond to your request within 60 days of receiving it. TRS can extend this deadline one time by an additional 30 days. If TRS extends its response time, it must tell you in writing the reasons for the delay and the date by which TRS will respond. Because of the technology used to store information and laws requiring TRS to retain information in its original text, TRS may not be able to change or delete information, even if it is incorrect. If TRS decides that it should correct or add information, it will add the correct or additional information to your records and note that the new information takes the place of the old information. The old information may remain in your record. TRS will tell you that the information has been added or corrected. TRS will also tell its business associates that need to know about the change to your protected health information. TRS will deny your request if your request is not in writing or does not have a reason why the information is wrong or incomplete. TRS will also deny your request if the protected health information is: %u2022 Correct and complete; %u2022 Not created by TRS; or %u2022 Not part of TRS%u2019s records. TRS will send you the denial in writing. The denial will say why your request was denied and explain your right to send TRS a written statement of why you disagree with TRS%u2019s denial. TRS%u2019s denial will also tell you how to complain to TRS or the Secretary of the Department of Health and Human Services. If you send TRS a written statement of why you disagree with the denial, TRS can file a written reply to your statement. TRS will give you a copy of any reply. If you file a written statement disagreeing with the denial, TRS must include your request for an amendment, the denial, your written statement of disagreement and any reply when TRS discloses the protected health information that you asked to be changed; or TRS can choose to give out a summary of that information with a disclosure of the protected health information that you asked to be changed. Even if you do not send TRS a written statement explaining why you disagree with the denial, you can ask that your request and TRS%u2019s denial be attached to all future disclosures of the protected health information that you wanted changed. %u2022 The Right to be Notified of a Breach of Unsecured Protected Health Information. You have the right to be notified and TRS has the duty to notify you of a breach of your unsecured protected health information. A breach means the acquisition, access, use or disclosure of your unsecured protected health information in a manner not permitted under HIPAA that compromises the security or privacy of your protected health information. If this occurs, you will be provided information about the breach and how you can mitigate any harm as a result of the breach. %u2022 The Right to Get This Notice. You can get a paper copy of this notice on request. %u2022 The Right to File a Complaint. If you think that TRS has violated your privacy rights concerning your protected health information, you can file a written complaint with the TRS Privacy Officer by mailing your complaint to: Privacy Officer Teacher Retirement System of Texas 1000 Red River Street Austin, Texas 78701 All complaints must be in writing. You may also send a written complaint to: Region VI, U.S. Department of Health & Human Services Regional Manager, Office for Civil Rights 1301 Young Street, Suite 106 Dallas, Texas 75202 Email to ocrmail@hhs.gov40 www.bcbstx.com/trsactivecare