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Personal Health Guide Health AdvisorExamples of when to contact a PHG include:%u2022 An employee is concerned about the status of a recommended clinical review or referral.%u2022 An employee needs a case manager for clinical support, guidance or coordination of care.%u2022 You need to update an employee%u2019s record who has a different insurance provider.%u2022 You have questions about a provider%u2019s network status.%u2022 You have questions about a letter an employee received from BCBSTX.Examples of when to contact a Health Advisor include when an employee:%u2022 needs guidance after being in the hospital or having major surgery %u2022 needs help managing a chronic condition%u2022 needs assistance getting care after a serious illness or injury%u2022 needs help during pregnancy and after their baby%u2019s birth%u2022 could use help anticipating health issues before they become urgent%u2022 needs to better understand a new diagnosis%u2022 needs help scheduling appointments and coordinating treatments, including travel%u2022 needs easier access to wellness programsPHGs respond to questions from BAs about an employee's benefits and medical services. PHGs:%u2022 provide support for benefits, claims, recommended clinical review and referrals%u2022 help find in-network Primary Care Providers%u2022 help navigate TRS-ActiveCare resources, including the 24/7 Nurseline, pharmacy, clinical teams, etc.%u2022 help with scheduling appointmentsHealth Advisors are dedicated medical professionals who give employees extra support when applicable. Health Advisors:%u2022 may help employees manage chronic conditions%u2022 get employees the care they need for serious illnesses or injuries%u2022 may help employees manage high-risk pregnancies %u2022 support employees who've been in the hospital or had a major surgery1-866-355-5999available 24 hours a day, seven days a week1-866-355-59997 a.m. to 6 p.m., Monday-Friday, choose option 2.Contacts for EmployeesScan to get to theBenefits Administrators Toolkit.