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OVERVIEW FEATURES HOW IT WORKSA dedicated team of specially trained PHGs are available to help participants understand their health care plans and get the most from their benefits. Participants can call or chat with a PHG anytime. PHGs can help participants with:%u2022 choosing a health care plan%u2022 finding or changing a PCP%u2022 finding in-network providers%u2022 transitioning care%u2022 benefits and coverage questions%u2022 recommended clinical reviews %u2022 claims questions%u2022 cost estimates%u2022 scheduling appointments %u2022 the website and mobile tools%u2022 connecting with a nurse to learn more about a diagnosis or medical condition%u2022 and more!Connecting with a PHGParticipants can call a PHG at 1-866-355-5999, 24 hours a day, seven days a week. Participants can also chat live with a PHG by logging in to BAMSMor the BCBSTX App. On a computer, participants can click Chat live with customer service on the main page or on the Contact Us page of BAM. Then, they%u2019ll fill out a brief form and click Start Chat. Using the BCBSTX App, participants can find the chat link on the Contact Us page. Then, they%u2019ll click Live Chat, fill in their phone number, the name of the person who needs help, the reason for the chat and click Start Chat.Why it matters?When your employees have experts to help them understand their health plans and benefits, they%u2019re more likely to engage in preventive care and to manage their chronic health conditions. FOR MORE INFORMATIONwww.bcbstx.com/trsactivecareCall a PHG at 1-866-355-5999,24 hours a day, seven days a week.Personal Health Guides