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TRS-ActiveCare Service Teams for BAs If an employee or one of their family members has a benefit-related question, direct them to Customer Service for their specific health plan (see Quick Reference Information, page 7-9). Please do not share the contact information below with participants. For more information about who to contact, you can find the DA Contact Guide at www.bcbstx.com/trsactivecareba/da.The following TRS-ActiveCare service teams have been established exclusively for BAs and should not be used by health plan participants.BCBSTXTRS Medical District AmbassadorYour TRS DA connects your leadership with TRS and BCBSTX to further support your employees%u2019 health care needs and increase the value of your district%u2019s participation in TRS-ActiveCare. Your assigned DA is the primary contact for you and your district%u2019s leadership when you have ideas about how TRS can help you meet your goals.Your DA provides several services, including: %u2022 partnering on strategic initiatives%u2022 analysis of health care utilization trends%u2022 assistance identifying local and plan resources for flu and vaccination clinics and tobacco cessation%u2022 collaboration on solutions to reduce health care costs%u2022 presentations for your administration and employees about plan benefits and wellness topics%u2022 Annual Enrollment and health fair supportEach DA is assigned to one or more region. Search the DA directory to find DAs by region at www.bcbstx.com/trsactivecareba/da.BCBSTX Personal Health GuideThe BCBSTX Personal Health Guide is your contact for day-to-day, participant-level issues such as claims and general benefits questions. You can call a PHG at 1-866-355-5999. They are available 24 hours a day, seven days a week. bswiftBA AdvocateThe bswift BA Advocate is your contact for all enrollment, eligibility and billing inquiries. Please contact your BAA at 1-877-767-5254 or email them at TRSBAinquiries@bswift.com. Their hours are 8 a.m. to 5 p.m. CT, Monday through Friday.Your BAA helps with:%u2022 enrollment discrepancies and eligibility guidelines%u2022 bill inquiries and reporting discrepancies%u2022 exceptions%u2022 COBRA inquiries for TRS-ActiveCare plans10 www.bcbstx.com/trsactivecareba