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d. Remember, if you close the ticket, it is a signal that you no longer want it reviewed. Once the ticket is closed, adding new information to a closed ticket will not change the status.e. The fields assigned to group and requested group will default to your employer. Please do not change this.f. The Assigned to user field should be set to %u201cRequests, Exceptions%u201d for your ticket to be reviewed.g. If you have documentation to attach, you can click on %u201cDocuments%u201d and follow the prompts to add your document.i. Per the exception request instructions, the employer must attach any relevant supporting documentation such as transaction history, evidence of coverage, enrollment application and/or change form, divorce decree, copy of death certificate, adoption documents, court orders, online enrollment documents, proof of payroll deductions, etc. For exception requests not caused by administrative error by the employer, a written statement from the employee must be attached.h. The Notifications field allows you to enter the email address of anyone who should receive notification when the exception ticket is updated.70 www.bcbstx.com/trsactivecareba